Analyse, report and optimise
Transform insights into actions and optimise your product or service based on the feedback of your customers.
Listen to your customers and increase customer loyalty
Show customers that you listen to them and that you value their feedback.With InSocial you have real-time insights into customer feedback. You will receive an alert when you have received negative feedback, helping you with quickly handling complaints. Because even when a customer is dissatisfied, proactively reaching out to them can still turn in them into promoters.
Turn data into actions, with InSights from InSocial
What makes your customers happy? What do they think is important? With InSights you will gather this data by taking a close look at the reasons customers have given you and the feedback they provide in open questions. In addition, InSights makes it easy to make comparisons between the performances of different branches, employees, locations or any other variables. Providing you with a great overview of where improvements are to be made.
Keep your stakeholders informed
Bring the results to the right places within your organisation
At InSocial we make sure that you can deliver the results to your stakeholders instead of stakeholders requesting them from you. That’s why we create customised reports, entirely adjusted to your preferences, making it possible for you to proactively inform the different levels of management within your company!
Full integration with an open API
Exchange data with your current platforms
You can easily link InSocial and InSights to your CRM-, webcare- or front office system. This can be done with an open API (Application Programming Interface). Providing you with a great overview of different data streams.
Eager to learn how you can apply this to your business?
Roompot measures customer satisfaction ‘the smart way’
Can the questions you ask always be relevant to the guest? Roompot proves it can be! Since May 2016, Roompot Holidays has been using InSocial for research into customer satisfaction and measuring KPIs, but this goes much further than the well-known NPS.