Success stories

Learn more about how market leaders are achieving success with CX!

The success of RTL; The digital world of a traditional media company.

Webcare, customer satisfaction and chatbots are important aspects of RTL's fan-centric strategy. Are you curious about their approach? In this success story, Angela Muradin, Head of Customer Care, tells you all about it!

How do you turn an 8 into a 10? Satisfaction to the max with InShared!

Acquiring, publishing and learning from customer reviews are key aspects of InShared's digital marketing strategy. Bernadette Wiersema, Customer Experience Manager, explains how the company goes about this!

Developing the ultimate B2B Customer Experience with Pimm Solutions.

Pimm Solutions is an expert when it comes to business gifts. That means many of their customers are businesses. Myrthe de Maar explains Pimm Solutions’ strategy and approach with regard to Customer Experience within B2B and how Insocial contributed to this!



"Good contact, knowledgeable people, good advice and a remarkable implementation project in the EU! No challenge is too much :-)."

Alexander Wijnhoud - General Manager



"I am thrilled with Insocial as a partner. Both Sjors and Ilijana think along, are enthusiastic and easy to reach. The product they deliver is easy to use and fits perfectly with Decathlon, so I am very satisfied at the moment."

Lotte Scherstra - Leader Team Customer Service



"I like the fact that I have a regular contact person at my disposal and that you are able to think along with me about future solutions. You also offer Insocial Insights, which is very useful for gaining insight into our NPS."

Nicole Doran - Owner Reviews & NPS

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