A single feedback platform for all your departments
Understand how customers experience the interaction with your organisation
Measure every moment on any type of device and via every channel
Smart, user-friendly surveys
Save time: Automatically submit surveys throughout the customer journey
Measure KPIs such as: NPS, CSAT, CES and FCR
Implement the improvements that truly matter
Insocial grants you actionable insights; insights you can share and truly put to good use!
Know what factors have the biggest impact on your customer satisfaction and customer loyalty
Set the right priorities based on feedback
Clear reports for every layer of your organisation
Organisations that use Insocial
Combine experience data and operational data
Place feedback in the right context
Integrate Insocial with all your favourite systems
Send feedback and scores at the customer level to your CRM system
Connect the dots between your customers’ satisfaction and your sales figures
Boost your reputation with customer reviews
71% of consumers read reviews before purchasing a product or service.
Post reviews on your website and social media
Win the trust of potential customers
Boost your traffic via search, earn a higher Google ranking and increase your CTR
With Insocial you have impact on your customers and on your business
Make optimal use of customer feedback
Always set the right priorities
Compare the various moments of your customer journey and implement the right improvements based on your customers' feedback.
Gain insight into your organisation's performance during the entire customer journey
With Insocial's analysis dashboard, you always have insight into why and when your customers are satisfied and just how satisfied they are.
Create awareness for CX on the work floor with narrowcasting
With narrowcasting on the work floor, you can truly make your customers’ experiences visible. This keeps your customer experience at the forefront of everyone's mind.
Thanks to Insocial, our HQ gains insights in the average customer satisfaction of all our locations in the country. Meanwhile, our franchisees can also zoom in on their scores and start improving the performance of their location. This way CX truly becomes a part of our DNA.
Shanna Haanraads - Channel Marketing Manager at Spare Rib Express
Would you like to know more? Request a free personal demonstration of Insocial.
The most successful brands in the Netherlands use Insocial to optimise their customer experience. What are you waiting for? Request a personal demo to learn more about our platform!