Innovation based on feedback with revenue as result

WAVE (Cosmo & Team Kappers) faced a financial challenge in 2012; the frequency of visits declined and the average amount a customer spent was low. The hairdressing market was also becoming overcrowded and customers were switching from hairdresser all the time.

How do you turn an 8 into a 10? Customer satisfaction to the max!

Obtaining online reviews is an important part of a company’s digital marketing strategy. Customer surveys result in figures that allow you to report whether things are going well, moderately or pretty bad. Very nice, but what can you actually do with it?

Service of today
is the marketing of tomorrow

The world is changing. Ownership is becoming less important. Gradually everything is focused on ‘the cloud’ and services instead of products. If physical products are lost, customer service becomes virtual. Certainly then, but also now, the profit in customer satisfaction is in customer contact.

Roompot measures customer satisfaction 'the smart way'

Asking questions that are not relevant to the guest does not provide the answers you can actually use. You can, of course, add: n.a., but isn’t it much nicer when questions asked are really relevant to the guest? InSocial has created this possibility in collaboration with Roompot.

The power of feedback

Closed Loop Feedback. How do you apply this in a large organisation? ABS Autoherstel closes the loop with customers by always responding to the feedback they receive, in every location in the Netherlands. Every negative review is an opportunity to improve. That is the power of feedback.

Do you also want to optimise with feedback from customers?

Innovation based on feedback with revenue as result

WAVE (Cosmo & Team Kappers) faced a financial challenge in 2012; the frequency of visits decreased and the average customer spending was on the low side. The hairdressing salon market was also overcrowded and there was switching behaviour among customers. So how do you tackle an innovation?

How do you turn an 8 into a 10? Customer satisfaction to the max!

Obtaining online reviews is an important part of a company’s digital marketing strategy. Customer surveys result in figures that allow you to report whether things are going well, moderately or pretty bad. Very nice, but what can you actually do with it?

Roompot measures customer satisfaction 'the smart way'

Asking questions that are not relevant to the guest does not provide the answers you can actually use. You can, of course, add: n.a., but isn’t it much nicer when questions asked are really relevant to the guest? InSocial has created this possibility in collaboration with Roompot.

Service of today is the marketing of tomorrow

The world is changing. Ownership is becoming less important. Gradually everything is focused on ‘the cloud’ and services instead of products. If physical products are lost, customer service becomes virtual. Certainly then, but also now, the profit in customer satisfaction is in customer contact.

The power of feedback

Closed Loop Feedback. How do you apply this in a large organisation? ABS Autoherstel closes the loop with customers by always responding to the feedback they receive, in every location in the Netherlands. Every negative review is an opportunity to improve. That is the power of feedback.

Do you also want to optimize with feedback from customers?