Get inspired by these success stories!

InSocial helps good companies become even better.

Service of today is the marketing of tomorrow

Daan van der Mijden, Customer Service Director at Samsung, tells you about how to distinguish your company with excellent service and how profitability can be achieved in customer satisfaction and customer contact.

Provilliance klantcase back

The transformation of hair salons of Cosmo Hairstyling and Team Kappers

Provalliance, the mother company of well known hairsalons in the Netherlands, shows you how older, dusty brands can be transformed and achieve success by using a customer-centric view and focusing completely on the experience of their customers.

From an 8 to a 10. InShared takes customer satisfaction to the max!

Obtaining online reviews is an important part of a company’s digital marketing strategy. Bernadette Wiersema, Customer Experience Manager at InShared, tells you about their vision and execution on customer satisfaction.

The power of feedback

Closed Loop Feedback. How do you apply this in a large organisation? ABS Autoherstel closes the loop with customers by always responding to the feedback they receive. Every negative review is seen as an opportunity to improve. That is the power of feedback!

Roompot measures customer satisfaction 'the smart way'

In the travel industry you usually have different target groups. Roompot therefore makes uses their data and skiplogic to always ask relevant questions to their different types of visitors! Read more on how InSocial helped them with their surveys.

I like that I have a permanent contact person at my disposal and that you are able to think along with future solutions. In addition, you offer InSocial Insights, which works very well to gain insight into what our NPS is.

- Nicole Duran - Customer Journey Specialist at Coolblue


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