Measure all your touchpoints
Gather invaluable customer feedback at all relevant moments during the customer journey.
Customer Experience (CX) - This is the sum total of all interactions between an organisation and a (potential) customer, for which the customer's experience during every interaction is weighed against that (potential) customer's expectations. When this is not the case, you won't create loyal customers and you won't, in the long run, win from your competitors.
Gather invaluable customer feedback at all relevant moments during the customer journey.
Translate your customers’ experiences into real-time information and bring the feedback back to your employees.
Use your customers’ experiences to instantly boost your online reputation via your website, social media channels and Google's search results (SEO & SEA).
We help smart organisations get even better at what they do. Be inspired and take a look at the success stories of, among others, Samsung, Roompot, InShared, RTL and ABS Autoherstel.
With our open API, you can link Insocial to all your other tools and platforms to easily share actionable insights with the rest of your organisation!
Tailor-made advice
Anytime you want
Entirely free of any further obligation