Experience management platform

Collect the insights you need

Combine the tech touch & human touch in one structured platform. Become the brand your employees want to work at and your customers want to buy from.

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Reports

View all feedback responses at a glance and share the results with your entire organization in an instant.

Insights

Detect the pain points in your contact moments in time and implement the right improvements at the right time.

Dashboard

Easily analyze the data of each X on a clear dashboard. This way you always have all your results in one place.

View all feedback responses at a glance and share the results with your entire organization in an instant.

Detect the pain points in your contact moments in time and implement the right improvements at the right time.

Easily analyze the data of each X on a clear dashboard. This way you always have all your results in one place.

Brand Experience (BX)

Your brand promise is the beating heart of your organization and radiates from your employees to your customers. Get actionable insights that help you monitor and improve your brand experience. Read more

Customer Experience (CX)

From the first moment of contact to aftersales. Make every step in the customer journey transparent and see at a glance where the opportunities lie to take your Customer Experience to a higher level. Read more

Service Experience (SX)

How good is your customer service experience? Realize excellent service and make sure you always stay top of mind with your customers. Get started with feedback and turn dissatisfied customers into repeating visitors. Read more

User Experience (UX)

Make it as easy as possible for your customer with high-performing online channels. From website to application, with Insocial you can measure all user experiences easily and clearly. Read more

Employee Experience (EX)

No happy customers without happy employees. With useful check-up surveys you can measure employee satisfaction from onboarding to exit. This way you create happiness amongst employees, reduce your staff turnover and attract new talent with your excellent reputation. Read more

Insocial in numbers

Over ons

+7356207

the amount of feedback responses our customers have yet received.

2012 The year Insocial was founded

200+ happy customers

8.7 the average satisfaction score of our customers

91% completes our personalized surveys

We don’t do it by ourselves, everything is made possible with our wide partner network

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Broaden your knowledge on all Experience Management topics

whitepaper Boost your conversion with feedback through every channel.

Companies communicate with their customers through more and more different (online) channels. This makes it increasingly complex to maintain an overview and ensure quality. Read all about feedback via chat channels such as whatsapp in this white paper. This way you are always available to the customer.

blog eNPS: Employee Net Promoter Score.

Read all about the employee version of the best-known CX metric: the NPS.

4 Jan 2023

klantverhaal Ictivity's Service Excellence strategy; a customer-centric IT organization.

Read how IT company Ictivity uses Insocial to measure the soft side of their customers in addition to their SLA goals. In other words, the XLA.

Insocial helps us to easily distribute customer feedback within the organization. We use the narrowcast functionalities to automatically bring the feedback back to the workplace. This way employees can immediately see how the customer experienced the conversation they just had.

Angela Muradin Head of Customer Care RTL