Collect the insights you need
Combine the tech touch & human touch in one structured platform. Become the brand your employees want to work at and your customers want to buy from.
Your brand promise is the beating heart of your organization and radiates from your employees to your customers. Get actionable insights that help you monitor and improve your brand experience. Read more
From the first moment of contact to aftersales. Make every step in the customer journey transparent and see at a glance where the opportunities lie to take your Customer Experience to a higher level. Read more
How good is your customer service experience? Realize excellent service and make sure you always stay top of mind with your customers. Get started with feedback and turn dissatisfied customers into repeating visitors. Read more
Make it as easy as possible for your customer with high-performing online channels. From website to application, with Insocial you can measure all user experiences easily and clearly. Read more
No happy customers without happy employees. With useful check-up surveys you can measure employee satisfaction from onboarding to exit. This way you create happiness amongst employees, reduce your staff turnover and attract new talent with your excellent reputation. Read more
Insocial in numbers
the amount of feedback responses our customers have yet received.
We don’t do it by ourselves, everything is made possible with our wide partner network
Insocial helps us to easily distribute customer feedback within the organization. We use the narrowcast functionalities to automatically bring the feedback back to the workplace. This way employees can immediately see how the customer experienced the conversation they just had.