The more feedback you receive, the more reliable your data are.
Insocial offers you the most versatile surveys with which you can gather as much feedback as possible and further improve your Customer Experience.
Insocial’s surveys are extremely user friendly, easy to understand and useful at any time! This helps you optimize your conversion and gather much more feedback from your customers. The more feedback you receive, the better. It forms the data you use to make the right decisions at the right times.
Measure all interactions. At any moment, via every channel and on all types of devices!
Would you like to experience how Insocial’s surveys work from the perspective of a respondent? Fill out our demo survey
You are free to decide the look and feel of your surveys to ensure they conform to your brand’s standards. Change the font, the colors, add your logo and choose your own background!
With Insocial’s surveys, you can also collect your customers’ photos. You can use this functionality in a variety of ways, e.g. a picture of the end result or pictures of the customer themselves. This is a great way to make the feedback even more personal. It also comes in handy when you want to use the feedback online in the form of reviews!
From likert scales to dropdown
Desktop, mobile and tablet
Create your own surveys
Distribute your survey via multiple channels
Let customers choose whether they are okay with you contacting them again
Available in multiple languages
Skip questions based on previous answers
Show/hide specific questions to/from specific customers
Repeat previous answers in subsequent questions
Place questions or answers in a random order
Gather online reviews
Contact fields or social media pre-fill
Let respondents upload a photo
Use your organization's logo, colors and font
Insocial does not restrict the maximum number of responses
You have reached “surveys.” The next step is to send out invitations via different channels.
How do you know exactly whether your customers are satisfied or loyal? You can gain insight into these factors by using Key Performance Indicators or KPIs. In this whitepaper, we will take a closer look at the four most valuable KPIs that organizations around the world use to measure their CX!