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Gather the most valuable data with Insocial surveys

The more feedback you receive, the more reliable your data are. Insocial offers you the most versatile surveys with which you can gather as much feedback as possible and further improve your Customer Experience.

Powerful surveys with a high conversion rate

Insocial’s surveys are extremely user friendly, easy to understand and useful at any time! This helps you optimize your conversion and gather much more feedback from your customers. The more feedback you receive, the better. It forms the data you use to make the right decisions at the right times.


Measure and improve constantly

Measure all interactions. At any moment, via every channel and on all types of devices!

Insocial helps us to easily spread the feedback of our customers feedback throughout our organisation. With the narrowcast that we use, we bring the feedback right back to the workplace. Thanks to this, our employees can immediately analyse how the customer has experienced their service.

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Angela Muradin Head of Customer Care RTL

Do you want to learn more? Get a personal and tailor made demo from one of our expertsDo you want to learn more? Get a personal and tailor made demo from one of our experts

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Always in your corporate style

You are free to decide the look and feel of your surveys to ensure they conform to your brand’s standards. Change the font, the colors, add your logo and choose your own background!


Includes a photo uploader

With Insocial’s surveys, you can also collect your customers’ photos. You can use this functionality in a variety of ways, e.g. a picture of the end result or pictures of the customer themselves. This is a great way to make the feedback even more personal. It also comes in handy when you want to use the feedback online in the form of reviews!



Supports all types of questions

From likert scales to dropdown

Available for all devices

Desktop, mobile and tablet

Survey builder

Create your own surveys

Multichannel distribution

Distribute your survey via multiple channels

Service Recovery Flow

Let customers choose whether they are okay with you contacting them again


Available in multiple languages

Skip logic

Skip questions based on previous answers

Conditional Logic

Show/hide specific questions to/from specific customers

Question Piping

Repeat previous answers in subsequent questions


Place questions or answers in a random order


Gather online reviews

Respondent information

Contact fields or social media pre-fill

Photo uploader

Let respondents upload a photo

Fully in your corporate style

Use your organization's logo, colors and font

Unlimited number of responses

Insocial does not restrict the maximum number of responses

Follow our product tour

You have reached “surveys.” The next step is to send out invitations via different channels.

Pulse surveys: how to get more insight with fewer questions
Blog Pulse surveys: how to get more insight with fewer questions

With pulse surveys, you increase the quality of your feedback data. This allows you to focus on increasing customer satisfaction. How does it work? We are happy to explain.

Send surveys that actually will be filled in by your customers