Insocial’s surveys are extremely user friendly, easy to understand and useful at any time! This helps you optimize your conversion and gather much more feedback from your customers. The more feedback you receive, the better. It forms the data you use to make the right decisions at the right times.
Measure all interactions. At any moment, via every channel and on all types of devices!
Would you like to experience how Insocial’s surveys work from the perspective of a respondent? Fill out our demo survey
You are free to decide the look and feel of your surveys to ensure they conform to your brand’s standards. Change the font, the colors, add your logo and choose your own background!
With Insocial’s surveys, you can also collect your customers’ photos. You can use this functionality in a variety of ways, e.g. a picture of the end result or pictures of the customer themselves. This is a great way to make the feedback even more personal. It also comes in handy when you want to use the feedback online in the form of reviews!
You have reached “surveys.” The next step is to send out invitations via different channels.
How do you know exactly whether your customers are satisfied or loyal? You can gain insight into these factors by using Key Performance Indicators or KPIs. In this whitepaper, we will take a closer look at the four most valuable KPIs that organizations around the world use to measure their CX!