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Bring customer results back to the work floor

Use narrowcasting to make your organization's performances visible on the work floor at all times! It will significantly boost your employees’ involvement in your customers’ wishes and feedback.

Keep CX top of mind with narrowcasting

Narrowcasting, also known as digital signage, refers to the practice of using displays to convey information. It is a form of tailor-made communication, which centers entirely around the targeted conveyance of specific information.


Present your operational and CX data in the call center

For call centers, it is all about the combination. Besides your waiting times, you can also show off your First Time Fix rate and your average scores. This is also a great way to visualize connections. If your waiting times are too long, customers will be less satisfied.


Boost your employees’ involvement

Involved employees are worth their weight in gold. They are the ones who can boost your organization’s productivity. You can use narrowcasting to increase your employees’ involvement through efficient and effective communication. Send inspirational messages and truly involve your employees in your organization’s mission and goals.

The rise of in channel surveys & omnichannel feedback
Blog The rise of in channel surveys & omnichannel feedback

When you ask for feedback, you automatically collect a lot of data. In the interviews with clients you gather sufficient information to discover what you as a company need to focus on. But, what if questioning feedback could be done faster and more ...

Bring feedback back to the workplace and make it live! Check out the possibilities with Insocial