Bring customer results back to the work floor
Use narrowcasting to make your organization's performances visible on the work floor at all times! It will significantly boost your employees’ involvement in your customers’ wishes and feedback.
Keep CX top of mind with narrowcasting
Narrowcasting, also known as digital signage, refers to the practice of using displays to convey information. It is a form of tailor-made communication, which centers entirely around the targeted conveyance of specific information.
Present your operational and CX data in the call center
For call centers, it is all about the combination. Besides your waiting times, you can also show off your First Time Fix rate and your average scores. This is also a great way to visualize connections. If your waiting times are too long, customers will be less satisfied.
Boost your employees’ involvement
Involved employees are worth their weight in gold. They are the ones who can boost your organization’s productivity. You can use narrowcasting to increase your employees’ involvement through efficient and effective communication. Send inspirational messages and truly involve your employees in your organization’s mission and goals.
