Realize excellent service and forever be seen as a profit center
Manage your Service Experience with Insocial and realize excellent service, more satisfied and loyal customers and therefore higher revenue figures!
Measure different service interactions
With Insocial’s platform, you can measure your various moments of interaction, such as a telephone conversation with a call center agent, searching for answers on the website, reading the FAQs and asking a question via a chatbot.
Identify the issues with your service and take appropriate action quickly!
Since Insocial allows you to measure all service touchpoints in the same manner, you can immediately spot the differences and identify your areas of improvement! Automatically receive alerts when there is a significant decline (trend break) or an incoming complaint. You can identify complaints or problems sooner, resolve issues faster and prevent similar problems from arising for other customers!
Insocial helps us to easily share the feedback we get from our customers throughout the organization. With the narrowcast we use, we can also bring the feedback back to the floor. Our employees know at a glance how their customer feels about their conversation.
Never be seen as a cost center again
Using the insights you acquire and the measurements you conduct with Insocial, you can demonstrate that service is a major contributing factor to the organization’s success: satisfied customers buy more and keep coming back again and again. Instead of a cost center, you will be seen as a profit center from now on!
Compare the performances of your agents and channels
How are your agents, teams and the channels you use performing? Discover your areas of improvement!