Service experience is about everything your customers experience during their interaction with your service department. The goal of service is to make things as easy as possible for the customer and offer them a pleasant and memorable experience. By offering such excellent service, you will create more loyal customers and boost your revenue figures.
Since Insocial allows you to measure all service touchpoints in the same manner, you can immediately spot the differences and identify your areas of improvement! Automatically receive alerts when there is a significant decline (trend break) or an incoming complaint. You can identify complaints or problems sooner, resolve issues faster and prevent similar problems from arising for other customers!
Using the insights you acquire and the measurements you conduct with Insocial, you can demonstrate that service is a major contributing factor to the organization’s success: satisfied customers buy more and keep coming back again and again. Instead of a cost center, you will be seen as a profit center from now on!