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Identify the issues with your service and take appropriate action quickly!
Since Insocial allows you to measure all service touchpoints in the same manner, you can immediately spot the differences and identify your areas of improvement! Automatically receive alerts when there is a significant decline (trend break) or an incoming complaint. You can identify complaints or problems sooner, resolve issues faster and prevent similar problems from arising for other customers!
Insocial helps us to easily share the feedback we get from our customers throughout the organization. With the narrowcast we use, we can also bring the feedback back to the floor. Our employees know at a glance how their customer feels about their conversation.
Angela Muradin - Head of Customer Care at RTL
Never be seen as a cost center again
Using the insights you acquire and the measurements you conduct with Insocial, you can demonstrate that service is a major contributing factor to the organization’s success: satisfied customers buy more and keep coming back again and again. Instead of a cost center, you will be seen as a profit center from now on!
Insocial helps these organizations improve their Service Experience:
Use feedback to make your service profitable
These days, customers tend to look at the quality of service rather than at the products themselves when choosing a brand. That is the area where you have to excel! In a demo, our experts share the ins and outs of measuring your Service Experience.
