Gather feedback on all your channels and improve your quality of service!
Compare scores at every level: per department, per team or per agent.
With excellent service, you create satisfied and loyal customers who will keep coming back.
Discover the issues that plague your customer service department
Make the process of giving feedback more personal
Gain insight into the positive effects of excellent service
Prevention is better than to cure
Make optimal use of customer feedback with Insocial
Instantly forward complaints to the right person for a rapid follow-up!
With narrowcasting on the work floor, you can truly make your customers’ experiences visible. This keeps your customer experience at the forefront of everyone's mind.
Post the feedback you receive on your website as reviews to persuade more potential customers.