Insocial for Customer Service teams
Omnichannel customer contact calls for an omnichannel solution.
All your feedback in a single platform
How do your customers experience your service?
Discover the issues that plague your customer service department
- Save time: use Insocial to automate your feedback process
- Receive feedback on every channel at any moment
- Use personal invites and user-friendly surveys for a higher conversion rate
Ask for feedback in a conversational style
Make the process of giving feedback more personal
- Add the human touch; ask questions in a conversational manner
- Add your own tone of voice - even during the feedback moment itself
- Integrate the survey with your chatbot for an even higher conversion rate
Organisations that use Insocial
Excellent service is profitable
Gain insight into the positive effects of excellent service
- Link experience data to sales figures
- Report these insights to every layer of your organisation
- Use data to support investments with which to improve your quality of service!
Improve your online communication
Prevention is better than to cure
- Measure your customers’ satisfaction with your website and FAQs
- Analyse how clear your service emails are
- Improve your information provision and avoid repetitive questions
Use your customer feedback to your advantage
Make optimal use of customer feedback with Insocial
Insocial helps us to easily spread the feedback of our customers feedback throughout our organisation. With the narrowcast that we use, we bring the feedback right back to the workplace. Thanks to this, our employees can immediately analyse how the customer has experienced their service.