Customer experience teams

Insocial for Customer Service teams

Omnichannel customer contact calls for an omnichannel solution.

Read the benefits

Optimise all your customer contact channels

Gather feedback on all your channels and improve your quality of service!

Make your agents’ performance insightful

Compare scores at every level: per department, per team or per agent.

Move from being a cost centre to becoming a profit centre

With excellent service, you create satisfied and loyal customers who will keep coming back.

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How do your customers experience your service?

Discover the issues that plague your customer service department

Save time: use Insocial to automate your feedback process
Receive feedback on every channel at any moment
Use personal invites and user-friendly surveys for a higher conversion rate

Try the quick survey

Ask for feedback in a conversational style

Make the process of giving feedback more personal

Add the human touch; ask questions in a conversational manner
Add your own tone of voice - even during the feedback moment itself
Integrate the survey with your chatbot for an even higher conversion rate

Check out the conversational survey

Organisations that use Insocial

Excellent service is profitable

Gain insight into the positive effects of excellent service

Link experience data to sales figures
Report these insights to every layer of your organisation
Use data to support investments with which to improve your quality of service!

Improve your online communication

Prevention is better than to cure

Measure your customers’ satisfaction with your website and FAQs
Analyse how clear your service emails are
Improve your information provision and avoid repetitive questions

Use your customer feedback to your advantage

Make optimal use of customer feedback with Insocial

Automated alerts: quickly follow up on complaints

Instantly forward complaints to the right person for a rapid follow-up!

Motivate your employees with your CX results

With narrowcasting on the work floor, you can truly make your customers' experiences visible. This keeps your customer experience at the forefront of everyone's mind.

Persuade more potential customers with reviews!

Post the feedback you receive on your website as reviews to persuade more potential customers.

Insocial helps us to easily spread the feedback of our customers feedback throughout our organisation. With the narrowcast that we use, we bring the feedback right back to the workplace. Thanks to this, our employees can immediately analyse how the customer has experienced their service.

Angela Muradin Head of Customer Care bij RTL

Would you like to know more? Request a free personal demonstration of Insocial!Would you like to know more? Request a free personal demonstration of Insocial!