How to’s, guidelines and checklists. Knowledge to share with your team!
Companies communicate with their customers through more and more different (online) channels. This makes it increasingly complex to maintain an overview and to guarantee quality. A major risk is that this will be at the expense of the service and the bond with customers. The challenge is: how do you ensure that your customer stays connected and continues to give feedback?
How do you know exactly if your customers are satisfied or loyal? You can find out by using Key Performance Indicators, or KPIs. In this white paper we explain four different KPIs that provide valuable insights into customer satisfaction.
Multichannel, cross-channel or omnichannel. What are the differences between these concepts? Why is omnichannel the way to go and how can you measure, analyze and improve that unified customer experience? Read the tips in this white paper!
You're going to create a customer satisfaction survey, but you're not sure exactly what questions you should ask. Recognizable? This white paper will give you 20 examples of questions to inspire you. This will help you put your survey together in no time and gain valuable insights.
Stay informed of all customer experience developments and receive our latest company news.