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Success stories

Learn how market leaders achieve success with CX!

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The success of RTL; The digital world of a traditional media company.

Webcare, customer satisfaction and chatbots are important aspects of RTL's fan-centric strategy. Are you curious about their approach? In this success story, Angela Muradin, Head of Customer Care, tells you all about it!

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How do you turn an 8 into a 10? Satisfaction to the max with InShared!

Acquiring, publishing and learning from customer reviews are key aspects of InShared's digital marketing strategy. Bernadette Wiersema, Customer Experience Manager, explains how the company goes about this!

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The power of complaints; How ABS continues to improve its services.

ABS Autoherstel closes the loop with its customers by always responding to the feedback it receives at all branches throughout the Netherlands. Ineke van Klei explains how the organisation views all positive and negative feedback as potential improvement opportunities.

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Blogs

You can find the latest tips and tricks on customer experience and updates from our team in our blog!

Where review fatigue comes from and what you can do about it
Where review fatigue comes from and what you can do about it

When less people fill in surveys, the quality of your data decreases. Do you want to prevent review fatigue? Then you will have to know the causes. Review fatigue causes less and less people to respond to requests for customer feedback. The corona ...

The rise of in channel surveys & omnichannel feedback
The rise of in channel surveys & omnichannel feedback

When you ask for feedback, you automatically collect a lot of data. In the interviews with clients you gather sufficient information to discover what you as a company need to focus on. But, what if questioning feedback could be done faster and more ...

What is 'quiet quitting' and what are the effects on your organization
What is 'quiet quitting' and what are the effects on your organization

Quiet Quitting: a term created by TikTok users and now being picked up by major US media outlets. But what does "quitting in silence" mean? The term suggests that employees are doing the bare minimum of what is expected of them and not taking on ...

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Whitepapers

How to’s, guidelines and checklists. Knowledge to share with your colleagues.

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Boost your conversion rates with feedback across every channel

Companies communicate with their customers through more and more different (online) channels. This makes it increasingly complex to maintain an overview and to guarantee quality. A major risk is that this will be at the expense of the service and the bond with customers. The challenge is: how do you ensure that your customer stays connected and continues to give feedback?

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20 example survey questions to understand the customer experience

Are you creating a customer survey, but are you having trouble formulating the right questions? After reading this whitepaper, you will know exactly which questions to ask to map out the customer experience and what insights you will gain!

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The four most valuable KPIs to measure customer satisfaction

How do you know exactly if your customers are satisfied or loyal? You can find out by using Key Performance Indicators. In this whitepaper, 'The 4 most valuable KPIs', we explain four different Customer Experience KPIs that will give you useful insights into your customers' satisfaction.

 
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