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A deep dive into your experience data
Know exactly what factors have the strongest impact on your customers’ loyalty and where you need to take action as soon as possible. Our dashboard helps you translate insights into actions and consistently implement the right improvements.
Analyze and compare the satisfaction scores of different regions, branches, employees, channels or even products. If you know that customers are more satisfied with the service you provide via telephone and email, you also know where there is still room for improvement!
What makes customers think positively or negatively about their interaction with your organization? Asking that question will help you understand your customers’ needs even better. It also allows you to uncover latent needs: needs that customers were not even aware of themselves!
Whitepaper: The most valuable KPIs for measuring customer satisfaction
How do you know exactly whether your customers are satisfied or loyal? You can gain insight into these factors by using Key Performance Indicators or KPIs. In this whitepaper, we will take a closer look at the four most valuable KPIs that organizations around the world use to measure their CX!
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You can easily scroll through all your feedback items with our intuitive feedback inbox. Search, filter and organize your customers’ feedback!