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Listen to and understand your customers

Gain insight into your customers’ experiences at every stage of the customer journey!

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How are various departments performing?

Compare the performances of your branches, departments or even individual employees!

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Make your organisation fully customer-oriented

Share the results with all your stakeholders and make CX an integral part of your organisation!

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All your feedback in a single platform

All your feedback in a single platform

Give your customers a voice

Gather feedback at any time

  • Save time: use Insocial to automate your feedback process
  • Brief, user-friendly surveys for any device
  • Personal invites for a higher conversion rate
Give your customers a voice
Set the right priorities

Set the right priorities

Improve your customers’ experience

  • Instantly determine what your top priority for improvement should be
  • Deep dive for the reasons behind the ratings you receive
  • Flexible dashboards: filter segments, locations or any other data!

Organisations that use Insocial

Centraalbeheer
Spare rib express
Intergamma
Coolblue
Somention
Decathlon

Activate your organisation

Actionable insights for all layers within your organisation

  • Analyse feedback at every level
  • Reports for your various stakeholders
  • Integrate Insocial with your CRM system
Activate your organisation
Persuade more potential customers

Persuade more potential customers

Publish customer reviews on your website and social media

  • Persuade your visitors with social proof
  • Boost your online conversion rate
  • Increase your CTR and Google ranking

Use your customer feedback to your advantage

Make optimal use of customer feedback with Insocial

Understand your performance throughout the customer journey

With Insocial's analysis dashboard, you always have insight into why and when your customers are satisfied and just how satisfied they are!

Understand your performance throughout the customer journey

Create awareness for CX on the work floor

With narrowcasting on the work floor, you can truly make your customers’ experiences visible. This keeps your customer experience at the forefront of everyone's mind.

Create awareness for CX on the work floor

Automated alerts: quickly follow up on complaints

Instantly forward complaints to the right person for a rapid follow-up!

Automated alerts: quickly follow up on complaints
Bernadette Wiersema

As an online insurance provider, where your customers are active online, you can connect with customers by asking customers for feedback at the right time, and by going beyond the standard NPS question. Our customers' satisfaction and our sales figures have increased thanks the insights provided by Insocial.

Bernadette Wiersema - Manager Customer Experience at InShared
Read this success story

Would you like to know more? Request a free personal demonstration of Insocial

The most successful brands in the Netherlands use Insocial to optimise their customer experience. What are you waiting for? Request a personal demo to learn more about our platform!

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Tailor-made advice

Anytime you want

Entirely free of any further obligation