Customer experience teams

Insocial for CX-teams

Create a uniform experience along the entire customer journey.

Read the benefits

Listen to and understand your customers

Gain insight into your customers’ experiences at every stage of the customer journey!

How are various departments performing?

Compare the performances of your branches, departments or even individual employees!

Make your organisation fully customer-oriented

Share the results with all your stakeholders and make CX an integral part of your organisation!

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Give your customers a voice

Gather feedback at any time

Save time: use Insocial to automate your feedback process
Brief, user-friendly surveys for any device
Personal invites for a higher conversion rate

Try the conversation survey

Set the right priorities

Improve your customers’ experience

Instantly determine what your top priority for improvement should be
Deep dive for the reasons behind the ratings you receive
Flexible dashboards: filter segments, locations or any other data!

Organisations that use Insocial

Activate your organisation

Actionable insights for all layers within your organisation

Analyse feedback at every level
Reports for your various stakeholders
Integrate Insocial with your CRM system

Persuade more potential customers

Publish customer reviews on your website and social media

Persuade your visitors with social proof
Boost your online conversion rate
Increase your CTR and Google ranking

Use your customer feedback to your advantage

Make optimal use of customer feedback with Insocial

Understand your performance throughout the customer journey

With Insocial's analysis dashboard, you always have insight into why and when your customers are satisfied and just how satisfied they are!

Create awareness for CX on the work floor

With narrowcasting on the work floor, you can truly make your customers' experiences visible. This keeps your customer experience the forefront of everyone's mind.

Automated alerts: quickly follow up on complaints

Instantly forward complaints to the right person for a rapid follow-up!

As an online insurance provider, where your customers are active online, you can connect with customers by asking customers for feedback at the right time, and by going beyond the standard NPS question. Our customers' satisfaction and our sales figures have increased thanks the insights provided by Insocial.

Bernadette Wiersema Manager Customer Experience Schade

Would you like to know more? Request a free personal demonstration of InsocialWould you like to know more? Request a free personal demonstration of Insocial