Save time: use Insocial to automate your feedback process
Brief, user-friendly surveys for any device
Personal invites for a higher conversion rate
Set the right priorities
Improve your customers’ experience
Instantly determine what your top priority for improvement should be
Deep dive for the reasons behind the ratings you receive
Flexible dashboards: filter segments, locations or any other data!
Organisations that use Insocial
Activate your organisation
Actionable insights for all layers within your organisation
Analyse feedback at every level
Reports for your various stakeholders
Integrate Insocial with your CRM system
Persuade more potential customers
Publish customer reviews on your website and social media
Persuade your visitors with social proof
Boost your online conversion rate
Increase your CTR and Google ranking
Use your customer feedback to your advantage
Make optimal use of customer feedback with Insocial
Understand your performance throughout your entire customer journey
With Insocial's analysis dashboard, you always have insight into why and when your customers are satisfied and just how satisfied they are!
Create awareness for CX on the work floor
With narrowcasting on the work floor, you can truly make your customers’ experiences visible. This keeps your customer experience at the forefront of everyone's mind.
Automated alerts: quickly follow up on complaints
Instantly forward complaints to the right person for a rapid follow-up!
As an online insurance provider, where your customers are active online, you can connect with customers by asking customers for feedback at the right time, and by going beyond the standard NPS question. Our customers' satisfaction and our sales figures have increased thanks the insights provided by Insocial.
Bernadette Wiersema - Manager Customer Experience at InShared