User Experience is about users’ experiences with digital channels or platforms. By measuring this experience, you gain more insight into whether users quickly achieve their goals, whether they can find what they were looking for and whether your platform or website is easy to use.
User Experience is about what your users need, the information you provide to them and the goal you want to see achieved. By creating an optimal user experience, you make it easier for your customers to find the right information or submit a request. That, in turn, helps you realize your business goals faster and satisfy your customers’ wishes!
No more guessing or assumptions! With Insocial, you can map out the digital experience of your website, emails, apps or your online platform. These insights tell you exactly what your users’ needs are, so you can implement specific improvements to boost your conversion rate!
By asking for feedback, you gain insight into what is going wrong and – crucially – what is causing the problem. Why are users unable to achieve their goal? Eliminate the errors and factors that interrupt flows and quickly resolve complaints!
With Insocial’s feedback button, you can easily and quickly ask visitors for feedback about your website or online platform. When a respondent clicks the button, the survey begins. Both the button and the survey itself can be fully customized to suit your corporate style!