Support your klanten 24/7
Primary support available to customers at all times
Ease your service center's workload with a digital colleague
Use a chatbot to field the most frequently asked questions
Boost your conversions
Request feedback via chat and take advantage of the higher response rate
Insocial has partnered with the Microsoft Bot Framework to develop the most intelligent chatbots. A chatbot offers a multitude of benefits. It eases the workload of your customer service agents and saves you a ton of time and money. A chatbot can be used on different channels, it is being trained constantly and learns incredibly fast!
A chatbot also contributes to a better customer experience. It improves your quality of service by freeing up your service desk employees to focus on more complex issues, while a chatbot fields frequently asked questions and resolves simpler problems. The chatbot can also be developed to generate more leads via a chat channel! You can find an overview of all results in our real-time dashboard. If a bot cannot answer a customer’s question, the conversation is immediately handed off to a colleague. This ensures the customer always receives the best and fastest possible service.
At Insocial, we offer a range of survey styles. The most interactive style is the survey bot, also known as a conversational survey. The customer provides feedback in the form of a conversation. This type of survey has a higher response rate, boosts your conversion rate and generates enough and sufficiently reliable results to allow you to implement improvements.
API-driven survey bot
Easily load your survey bot into your chatbot conversation with our open API connection. This means the customer does not have to leave the conversation to fill out the survey. Since there is no need to use a different channel and they can do so in a very organic manner, customers are more likely to give you their feedback.
Survey bot features
These clients already use our bots
Recommended reading Chatbot vs. Humans - Which offers the best experience?
Using a chatbot can save you a ton of precious time! It serves as a useful digital assistant to answer customers’ questions. Combine a chatbot with human service agents and discover the benefits yourself!