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Keep CX top of mind with narrowcasting
Narrowcasting, also known as digital signage, refers to the practice of using displays to convey information. It is a form of tailor-made communication, which centers entirely around the targeted conveyance of specific information.
Present your operational and CX data in the call center
For call centers, it is all about the combination. Besides your waiting times, you can also show off your First Time Fix rate and your average scores. This is also a great way to visualize connections. If your waiting times are too long, customers will be less satisfied.
Boost your employees’ involvement
Involved employees are worth their weight in gold. They are the ones who can boost your organization’s productivity. You can use narrowcasting to increase your employees’ involvement through efficient and effective communication. Send inspirational messages and truly involve your employees in your organization’s mission and goals.
Whitepaper: How do you create an omnichannel experience?
Customers see your company as a whole and expect to have a similar experience during every contact moment. This is known as an omnichannel customer experience. In this whitepaper, we will show you how to realize an omnichannel customer experience by gathering feedback!
How do you create an omnichannel experience
the road to a uniform customer experience
Make sure the customer experience is central within your organization
By sharing the results through narrowcasting you ensure that customer experience is central and you achieve more success. Want to know more? Our CX-experts can tell you how your organization can take the next steps in CX!
Tailored advice
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