Narrowcasting, also known as digital signage, refers to the practice of using displays to convey information. It is a form of tailor-made communication, which centers entirely around the targeted conveyance of specific information.
For call centers, it is all about the combination. Besides your waiting times, you can also show off your First Time Fix rate and your average scores. This is also a great way to visualize connections. If your waiting times are too long, customers will be less satisfied.
Involved employees are worth their weight in gold. They are the ones who can boost your organization’s productivity. You can use narrowcasting to increase your employees’ involvement through efficient and effective communication. Send inspirational messages and truly involve your employees in your organization’s mission and goals.
You are now at 'narrowcasting'. The next step is to publish reviews!
Customers see your company as a whole and expect to have a similar experience during every contact moment. This is known as an omnichannel customer experience. In this whitepaper, we will show you how to realize an omnichannel customer experience by gathering feedback!