Keep CX top of mind with narrowcasting

Narrowcasting, also known as digital signage, refers to the practice of using displays to convey information. It is a form of tailor-made communication, which centers entirely around the targeted conveyance of specific information.

Keep CX top of mind with narrowcasting
Laat je operationale data & CX-data zien in het call center

Present your operational and CX data in the call center

For call centers, it is all about the combination. Besides your waiting times, you can also show off your First Time Fix rate and your average scores. This is also a great way to visualize connections. If your waiting times are too long, customers will be less satisfied.

Boost your employees’ involvement

Involved employees are worth their weight in gold. They are the ones who can boost your organization’s productivity. You can use narrowcasting to increase your employees’ involvement through efficient and effective communication. Send inspirational messages and truly involve your employees in your organization’s mission and goals.

Verhoog de betrokkenheid van medewerkers

Whitepaper: How do you create an omnichannel experience?

Customers see your company as a whole and expect to have a similar experience during every contact moment. This is known as an omnichannel customer experience. In this whitepaper, we will show you how to realize an omnichannel customer experience by gathering feedback!

Brand Experience is de kern van jouw klantbeleving

How do you create an omnichannel experience

the road to a uniform customer experience

Download the whitepaper

Make sure the customer experience is central within your organization

By sharing the results through narrowcasting you ensure that customer experience is central and you achieve more success. Want to know more? Our CX-experts can tell you how your organization can take the next steps in CX!

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