Blog Insocial

The Insocial knowledge blogs will help you learn all about CX to take your organization to the next level!

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"Customer service is the department that talks to your customers every day" - An interview with CX Digital

About CX Digital CX Digital has one clear goal: to help organizations take a radically different approach to customer service. According to them, customer service can be much more than it is today for many organizations. With their approach, they ...

In the spotlight: Bert Riel from GROHE about achieving excellent service

Bert Riel works as Manager Customer Care & Service at GROHE Benelux. GROHE was founded in 1936 and has since become the global market leader in sanitary products, including faucets, thermostatic faucets, shower systems and installation systems ...