Blog Insocial

The Insocial knowledge blogs will help you learn all about CX to take your organization to the next level!

How to use feedback smartly within your ITIL processes

A lot is changing in the field of IT Service Management (ITSM) lately. The focus is increasingly shifting from process control to value creation and 6customer experience.

5 tips b2b klantervaring
Improve the B2B customer experience with these 5 tips

You probably hear it more often: customer satisfaction is the key to success for a B2B company. After all, retaining existing customers and attracting new ones is crucial to being a successful business. But it is not always easy to ensure and ...