Blog Insocial
The Insocial knowledge blogs will help you learn all about CX to take your organization to the next level!
The Insocial knowledge blogs will help you learn all about CX to take your organization to the next level!
What was not evident within the ICT-sector 10 years ago, has now become an important factor within organizations. Namely, a good customer experience. Earlier, we wrote about the change from SLA (Service Level Agreement) to XLA (Experience Level ...
Do you want to measure customer satisfaction? But do you find it difficult to determine which questions you are going to ask? Recognizable! Many companies do have an idea, but finding how to formulate them could be challenging. First of all, the ...