Blog Insocial

Suppose a customer gives feedback to your company. A complaint, a suggestion or just a compliment. And then ... The person never hears anything more about it. Talking to a wall would have been just as effective.

You’ve likely experienced it before: a company asking for feedback at the most inconvenient time or bombarding you with endless questions. It’s far from enjoyable. Many companies are hesitant to request feedback because they don’t want to irritate ...

Going through hundreds of texts, looking for the common thread in customer feedback. A time-consuming job that is often put off. Yet it is important. After all, you don't ask for open feedback for nothing. Because where multiple choice questions ...