Blog Insocial

The Insocial knowledge blogs will help you learn all about CX to take your organization to the next level!

closed loop feedback
Closed Loop Feedback: creating ambassadors and making it easier to comply with ISO 9001

Suppose a customer gives feedback to your company. A complaint, a suggestion or just a compliment. And then ... The person never hears anything more about it. Talking to a wall would have been just as effective.