Blog Insocial

The Insocial knowledge blogs will help you learn all about CX to take your organization to the next level!

Relational NPS and transactional NPS, what's the difference?

By asking the NPS questions, you measure to what extent the customer would recommend your company to people they know well. Various studies have shown that customers who answer the NPS question with a 9 or a 10 are more likely to make a repeat ...