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You probably hear it more often: customer satisfaction is the key to success for a B2B company. After all, retaining existing customers and attracting new ones is crucial to being a successful business. But it is not always easy to ensure and ...

Workload is a much-discussed topic in organizations, often seen as a threat with little control. In this article, we break down the complexity into common challenges. After all, workload is rarely the result of just one cause, but rather a ...

With pulse surveys, you increase the quality of your feedback data. This allows you to focus on increasing customer satisfaction. How does it work? We are happy to explain.

When less people fill in surveys, the quality of your data decreases. Do you want to prevent review fatigue? Then you will have to know the causes. Review fatigue causes less and less people to respond to requests for customer feedback. The corona ...

Quiet Quitting: a term created by TikTok users and now being picked up by major US media outlets. But what does "quitting in silence" mean? The term suggests that employees are doing the bare minimum of what is expected of them and not taking on ...

91% of dissatisfied customers will not return to you. Customer satisfaction is therefore crucial for a company's success and for achieving loyal customers and increasing growth rates. But how do you really find out if your customers are satisfied ...

Customer experience is essential to take your organisation to the next level. Nowadays, there are many similar organisations on the market and you have to do your best to stand out. With an excellent customer experience, you do just that! You stay ...

Each generation has grown up with different technologies and social movements. Knowing these differences and understanding preferred channels is an important part of CX strategy. What exactly are the preferred channels of each generation, and how ...

Keep your employees engaged and vital in times of working from home As an employer, you probably strive for high employee satisfaction. Unfortunately, the current pandemic makes this a lot more difficult. In order to reduce the virus, working from ...

Going through hundreds of texts, looking for the common thread in customer feedback. A time-consuming job that is often put off. Yet it is important. After all, you don't ask for open feedback for nothing. Because where multiple choice questions ...

What was not evident within the ICT-sector 10 years ago, has now become an important factor within organizations. Namely, a good customer experience. Earlier, we wrote about the change from SLA (Service Level Agreement) to XLA (Experience Level ...

You are probably already familiar with the Net Promoter Score, or NPS. A metric that gives you insight into the extent to which customers would recommend your company to others. This indicates how loyal customers are (otherwise they wouldn’t ...